Policy
Scarlett's salon spa & Nails
– NAIL POLISH TO ENHANCE YOUR BEAUTY –
COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services.
Traditional Nail polish services are not guaranteed. However we would be glad to fix them for you.
Please DO NOT EMAIL for fixes. Please call the salon and we would like to quickly serve you as soon as possible.
We will charge you for the cost of any repair or replacement that we have to carry out because of the damage that you have caused.
7 days guaranteed for shellac, dipping, and nail services no fee. After 7 days of your original services, you may be charged for the nail fix. Fix Nails only applies to walk-in guests, and will not apply if the customer book an appointment.
To allow us to provide a quality service as efficiently as possible, you need to:
Inform our staff if you are allergic to any chemicals or substances before receiving any service.
While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff/salon manager immediately if you have any concerns relating to the salon, the staff, or any service.
Inform the staff/salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails.
Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.
Enhancements and gel polish manicures are guaranteed for 7 days after your appointment. If you lose an enhancement or notice chips or lifting within 7 days, please call us to schedule a free repair.
You must arrange an appointment to have your nails fixed within a week after your initial service.
Repairs after 7 days or for breakages, tears, and corner breaks will be charged.(Our tools and equipment are thoroughly disinfected and will be presented for your inspection).
REFUNDS
Scarlett’s salon spa & Nails does not provide refunds for any service(s) and/or Gift Certificates purchased.– If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.
WE ARE NOT RESPONSIBLE FOR ANY PERSONAL BELONGINGS LEFT BEHIND.
We Reserve the Right to Refuse Service To:– Anyone with a nail condition we suspect may be contagious– Anyone with open or infected wounds on the treatment area– Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service– Anyone demonstrating inappropriate behavior to our nail technicians and other customers.
THANK YOU and YOUR UNDERSTANDING ARE GREATLY APPRECIATED.
CELL PHONES
Scarlett’s salon spa & Nails is a place for our clients to relax. Please check to see if your phone is on vibrating or silent. We ask kindly that if you need to make a phone call please step outside. If you need to take an important phone call, please let us know in advance before your service.
PETS
Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergens, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception.